Terms and Conditions
Important notice regarding installation
Our Rimgard locks will most likely fit your wheels nicely, but please be aware that wheel designs vary and sometimes the lock simply is not compatible.
Prior to installing your Rimgard wheel locks, take a look at the rim and evaluate if there is anything in the design that will prevent the lock from a nice and flush fit, such as a very concave or convex rim design.
Proceed gently and make sure no painted/treated surface of the rim is in direct contact with the Rimgard module. Simply put, any area of the rim that is supposed to look nice and unscratched without Rimgard on it, the Rimgard module should not make contact with. The module should only rest against the rim center hole, where the center cap used to be.
Should it look uncertain to install Rimgard without causing damage to the rim, do not install prior to contacting firstname.lastname@example.org and attaching photos of the rim – we will happily advice.
In the unfortunate event that you are not able to install your Rimgard locks for any reason connected to the above, please contact us and we´ll provide you with a prepaid return shipping label and we will refund your purchase as soon as we receive the locks (undamaged) in return.
Never use Rimgard wheel lock without a locking cylinder, i.e. do not install the modules without also inserting the locking cylinder (see instruction manual for parts description).
Rimgard does not accept responsibility for errors made by the customer when installing and/or using the product and potential damage to the rim and/or the car caused by incorrect installation. The customer must always be careful and observe caution when installing the product on his/her rim and is ultimately responsible for a correct installation.
Prices and payments
Each product has an indicated price including VAT for EU countries and excluding VAT for non-EU countries. In the cart, you will be able to see the total price including, tax, delivery costs, and payment costs. (Please note that local import duties, and/or taxes outside of the EU may apply on top of this). The terms of payment will be indicated in the cart depending on the chosen payment method. Shipping terms will be indicated in the cart depending on the choice of shipping method.
Warranties and service
Rimgard comes with a 3-year warranty, similar to Swedish consumer protection laws. We also offer a 30-day return policy, no questions asked. All we need is that you are able to show the receipt and that the product is returned in full, including keys and key card, without damage.
When you place an order with us you will provide your personal details. In conjunction with your registration and order, you accept that we store and use your details in our business to complete the agreement with you. According to the GDPR laws you have the right to access the information that we have registered about you. If it is incorrect, incomplete or irrelevant you can demand the information is corrected or removed. If this is the case you may contact us at email@example.com.
The delivery time will be specified in the cart under each delivery method respectively. If a product has a deviating delivery time it will be specified for each product respectively. We ship worldwide.
Parcels that are not picked up
Parcels that are not picked up will be returned to us. For all parcels that are not picked up, we reserve the right to charge you the costs of return shipping as well as any service and handling fees. At the moment this is estimated at 450 SEK within Sweden, €50 within the EU and $55 for the rest of the world.
30 day return policy
- Send an e-mail to firstname.lastname@example.org and state your order number and tell us why you want to return/change your locks.
- We will send you a prepaid return shipping label.
- Pack the locks and all including parts in their original packaging as when you received them - in the same condition as when you received them - No parts can be lose in the foam wrapping.
- Place the box in an outer wrapping for protection and apply the shipping label.
- Drop off the parcel at a Fed-Ex Drop-off Point, or contact FedEx for pick-up. The same applies for UPS if you are not a US customer.
We shall, if you decide to make use of our return policy, reimburse what you have paid for the product as soon as possible or the latest within 30 days from when we receive the product in return. You will yourself cover the shipping costs when you return the product. We always cover the costs of return should you need a replacement product. Please also refer to the Swedish Consumer Agency and the distance contracts, as well as the EU’s Common Dispute Resolution Page http://ec.europa.eu/odr.