Terms and Conditions

30 day return policy

We promise to take responsibility for any false hopes on compatibility and will pay for your return in any case that our lock did not fit, despite us having said it would (within the 30 day return period).

All other returns will be charged a 10% restocking fee that will be deducted from your final refund (within the 30 day return period).

1. Send an e-mail to info@rimgard.com stating that you wish to make a return.
2. Fill out our return form we send you and tell us why you want to return the locks.
3. We will send you a prepaid return shipping label.
4. Pack the locks and all including parts in their original packaging as when you received them - in the same condition as when you received them - No parts can be lose in the foam wrapping.
5. Place the box in an outer wrapping for protection and apply the shipping label. 
6. Drop off the parcel at a UPS Access Point if your shipment was made with UPS or at a Fed-Ex Drop-off Point if your shipment was made with FedEx. 

Rimgard Limited Warranty

Applies to the physical products, i.e. Rimgard wheel locks, manufactured and sold by Rimgard Sweden AB under its own name.
Rimgard Sweden AB warrants to the original purchaser that the products will be free from defect in material and workmanship, under proper use, from the date of purchase for a period of 1 year.

Coverage
This Limited Warranty covers defects in material and/or workmanship under normal use during the warranty period. The coverage applies to the normal function of the wheel lock. During the warranty period, Rimgard Sweden AB, will, at no charge, repair or replace products or parts of a product that are defective due to material and/or workmanship under normal use and maintenance.

The warranty is limited to the buyer and is not transferable to someone else. For the warranty to be in effect the customer must register their warranty with us (see “Your responsibilities”).

Warranty Actions
Depending on the nature of the fault in the product, Rimgard Sweden AB will either replace the defective parts or replace the product.

Warranty period
The warranty period lasts for 1 year from the date of purchase of a Rimgard wheel lock. *See also Your responsibilities.

What the Warranty does not cover
The warranty does not cover problems, malfunctions or damage which do not result from defects in material or workmanship. For purposes of this Limited Warranty, a “defect in material and workmanship” excludes: (a) normal wear and tear; (b) damage incurred during shipment from Rimgard to Buyer, (c) damage caused by Force Majeure (see below); (d) improper use, handling, installation, or maintenance; (d) damage due to alteration or modification of any kind; (e) damage due to exposure to Extreme Elements or abuse; (f) damage due to installation, use or operation of the Products not in accordance with Product Manuals; (g) damage due to theft and or theft attempt.
Force Majeure: “Event of Force Majeure” (“EOFM”) means an event beyond the control and without the fault or negligence of the party whose performance is adversely affected (“Affected Party”) and which by the exercise of reasonable diligence the Affected Party was unable to prevent, including: (1) natural disasters, such as earthquake, tornado, hurricane, flood); (2) riot, war, insurrection, epidemic/pandemic, or acts or threats of terrorism; (3) nuclear accident or contamination by radioactivity; (4) strikes, lockouts, or industrial disputes that are not specific to this Agreement or specific to a party.

Your responsibilities
For your warranty to apply you must register your key serial number with Rimgard on rimgard.com within 60 days of receiving your product and provide us with the requested information.

Claim
To obtain warranty service, contact Rimgard Sweden AB with a description of the problem after which we will determine the most appropriate solution for you.

Important notice regarding installation

Our Rimgard locks will most likely fit your wheels nicely, but please be aware that wheel designs vary and sometimes the lock simply is not compatible.

Prior to installing your Rimgard wheel locks, take a look at the rim and evaluate if there is anything in the design that will prevent the lock from a nice and flush fit, such as a very concave or convex rim design.

Proceed gently and make sure no painted/treated surface of the rim is in direct contact with the Rimgard module. Simply put, any area of the rim that is supposed to look nice and unscratched without Rimgard on it, the Rimgard module should not make contact with. The module should only rest against the rim center hole, where the center cap used to be.

Should it look uncertain to install Rimgard without causing damage to the rim, do not install prior to contacting info@rimgard.com and attaching photos of the rim – we will happily advice.

In the unfortunate event that you are not able to install your Rimgard locks for any reason connected to the above, please contact us and we´ll provide you with a prepaid return shipping label and we will refund your purchase as soon as we receive the locks (undamaged) in return.

Never use Rimgard wheel lock without a locking cylinder, i.e. do not install the modules without also inserting the locking cylinder (see instruction manual for parts description).

Rimgard does not accept responsibility for errors made by the customer when installing and/or using the product and potential damage to the rim and/or the car caused by incorrect installation. The customer must always be careful and observe caution when installing the product on his/her rim and is ultimately responsible for a correct installation.

Deterrent: 

Prices and payments 
Each product has an indicated price including VAT for EU countries and excluding VAT for non-EU countries. In the cart, you will be able to see the total price including, tax, delivery costs, and payment costs. (Please note that local import duties, and/or taxes outside of the EU may apply on top of this). The terms of payment will be indicated in the cart depending on the chosen payment method. Shipping terms will be indicated in the cart depending on the choice of shipping method. 

Warranties and service
See top of page.

Privacy Policy
When you place an order with us you will provide your personal details. In conjunction with your registration and order, you accept that we store and use your details in our business to complete the agreement with you. According to the GDPR laws you have the right to access the information that we have registered about you. If it is incorrect, incomplete or irrelevant you can demand the information is corrected or removed. If this is the case you may contact us at info@rimgard.com. 

Read our data policy

Cookies
This e-commerce site uses cookies, according to the Electronic Communications Act, 25 Juli 2003. A cookie is a small text file that is stored on your computer and contains information to help the e-commerce site to identify and track users. Cookies are available as session cookies and as cookies permanently stored on your computer. During the time of your first visit to the store, your browser will be assigned a session cookie that is unique and used so as to not mix up you as a user with other users. To be able to use the e-commerce site you should allow cookies in your browser. This type of cookie is solely used to improve your experience as a user, as well as to provide support. It does not store any personal details about you. Cookies can be removed. On this e-commerce site, as an example, cookies are used to keep track of your cart, your settings and the pages that you have visited. This is so that we are able to give you a better customer experience and support.

Deliveries
The delivery time will be specified in the cart under each delivery method respectively. If a product has a deviating delivery time it will be specified for each product respectively. We ship worldwide.

Parcels that are not picked up
Parcels that are not picked up will be returned to us. For all parcels that are not picked up, we reserve the right to charge you the costs of return shipping as well as any service and handling fees. At the moment this is estimated at 450 SEK within Sweden, €50 within the EU and $55 for the rest of the world.

Reimbursement Obligations 
We shall, if you decide to make use of our return policy, reimburse what you have paid for the product as soon as possible or the latest within 30 days from when we receive the product in return. You will yourself cover the shipping costs when you return the product. We always cover the costs of return should you need a replacement product. Please also refer to the Swedish Consumer Agency and the distance contracts, as well as the EU’s Common Dispute Resolution Page http://ec.europa.eu/odr.