Delivers to the US within 2-3 business days

Terms and Conditions

Important notice regarding installation

Our Rimgard locks will most likely fit your wheels nicely, but please be aware that wheel designs vary and sometimes the lock simply is not compatible.

Prior to installing your Rimgard wheel locks, take a look at the rim and evaluate if there is anything in the design that will prevent the lock from a nice and flush fit, such as a very concave or convex rim design.

Proceed gently and make sure no painted/treated surface of the rim is in direct contact with the Rimgard module. Simply put, any area of the rim that is supposed to look nice and unscratched without Rimgard on it, the Rimgard module should not make contact with. The module should only rest against the rim center hole, where the center cap used to be.

Should it look uncertain to install Rimgard without causing damage to the rim, do not install prior to contacting info@rimgard.com and attaching photos of the rim – we will happily advice.

In the unfortunate event that you are not able to install your Rimgard locks for any reason connected to the above, please contact us and we´ll provide you with a prepaid return shipping label and we will refund your purchase as soon as we receive the locks (undamaged) in return.

Never use Rimgard wheel lock without a locking cylinder, i.e. do not install the modules without also inserting the locking cylinder (see instruction manual for parts description).

Rimgard does not accept responsibility for errors made by the customer when installing and/or using the product and potential damage to the rim and/or the car caused by incorrect installation. The customer must always be careful and observe caution when installing the product on his/her rim and is ultimately responsible for a correct installation.

Prices and payments 
Each product has an indicated price including VAT for EU countries and excluding VAT for non-EU countries. In the cart, you will be able to see the total price including, tax, delivery costs, and payment costs. (Please note that local import duties, and/or taxes outside of the EU may apply on top of this). The terms of payment will be indicated in the cart depending on the chosen payment method. Shipping terms will be indicated in the cart depending on the choice of shipping method. 

Warranties and service
Rimgard comes with a 3-year warranty, similar to Swedish consumer protection laws. We also offer a 30-day return policy, no questions asked. All we need is that you are able to show the receipt and that the product is returned in full, including keys and key card, without damage.

Privacy Policy
When you place an order with us you will provide your personal details. In conjunction with your registration and order, you accept that we store and use your details in our business to complete the agreement with you. According to the GDPR laws you have the right to access the information that we have registered about you. If it is incorrect, incomplete or irrelevant you can demand the information is corrected or removed. If this is the case you may contact us at info@rimgard.com

Read our data policy

Cookies
This e-commerce site uses cookies, according to the Electronic Communications Act, 25 Juli 2003. A cookie is a small text file that is stored on your computer and contains information to help the e-commerce site to identify and track users. Cookies are available as session cookies and as cookies permanently stored on your computer. During the time of your first visit to the store, your browser will be assigned a session cookie that is unique and used so as to not mix up you as a user with other users. To be able to use the e-commerce site you should allow cookies in your browser. This type of cookie is solely used to improve your experience as a user, as well as to provide support. It does not store any personal details about you. Cookies can be removed. On this e-commerce site, as an example, cookies are used to keep track of your cart, your settings and the pages that you have visited. This is so that we are able to give you a better customer experience and support.

Deliveries
The delivery time will be specified in the cart under each delivery method respectively. If a product has a deviating delivery time it will be specified for each product respectively. We ship worldwide.

Parcels that are not picked up
Parcels that are not picked up will be returned to us. For all parcels that are not picked up, we reserve the right to charge you the costs of return shipping as well as any service and handling fees. At the moment this is estimated at 450 SEK within Sweden, €50 within the EU and $55 for the rest of the world.

30 day return policy

If you wish to return or change your locks: 
  1. Send an e-mail to info@rimgard.com and state your order number and tell us why you want to return/change your locks. 
  2. We will send you a prepaid return shipping label.
  3. Pack the locks and all including parts in their original packaging as when you received them - in the same condition as when you received them - No parts can be lose in the foam wrapping.
  4. Place the box in an outer wrapping for protection and apply the shipping label. 
  5. Drop off the parcel at a Fed-Ex Drop-off Point, or contact FedEx for pick-up. The same applies for UPS if you are not a US customer. 
You are responsible for the return items, keep your return receipt until you have received your refund or response from us regarding your claim.
When we receive your locks: 
1. We will check the locks (within a couple of business days) to respond to any claims you may have as well as for any damages or scratches. We do not accept returns that are scratched or in any other way damaged. Damaged locks will be sent back to you.
2. We will respond to your claim and send you new locks or refund you your money. (Shipping costs, custom duties, taxes or other fees that might have applied are not refunded). A notification will be sent to you per e-mail. 
Refund transfers might take up to 10 business days, but is usually faster. If your refund has not showed up in your account within 10 business days from our notification, please contact your debit/credit card provider or PayPal (whichever you used to make the purchase). 

Reimbursement Obligations 
We shall, if you decide to make use of our return policy, reimburse what you have paid for the product as soon as possible or the latest within 30 days from when we receive the product in return. You will yourself cover the shipping costs when you return the product. We always cover the costs of return should you need a replacement product. Please also refer to the Swedish Consumer Agency and the distance contracts, as well as the EU’s Common Dispute Resolution Page http://ec.europa.eu/odr.

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